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Gelöst

SupportMail Backend Migration

Jul 23, 2026 at 5:05pm UTC  –  Jul 23, 2026 at 6:23pm UTC
Betroffene Dienste
SupportMail API
Supportmail Dashboard

Gelöst
Jul 23, 2026 at 6:23pm UTC

Wartung beendet

Aktualisiert
Jul 23, 2026 at 6:23pm UTC

The bot and dashboard are up and running again!

Erstellt
Jul 23, 2026 at 5:05pm UTC

SupportMail will undergo scheduled maintenance while we migrate our backend infrastructure to a new process architecture.

What to expect
- The bot will be briefly unresponsive — tickets, commands, and moderation actions won't be processed during the window.
- Any DMs or actions sent during the downtime should be retried once we're back.
- The dashboard may return errors, users wont load, ticket setup will not be possible and a few other things while the API restarts.

Expected impact: Full unavailability for a short period (typically a few minutes) as services are cut over.

We expect everything to be fully operational by the end of the maintenance window.

Thanks for your patience.

The time frame is very generous - I expect it to go faster, but I've learned a few lessons from the past...