Incidents reported on status page for LukeZ Development https://status.thelukez.com/en https://d1lppblt9t2x15.cloudfront.net/logos/a6bf5781cce4ffe6d30da4791fe40fd2.png https://status.thelukez.com/en en https://status.thelukez.com/en Thu, 12 Feb 2026 12:09:47 +0000 https://status.thelukez.com/en#952c24f2a85ab407419fd1575f217ed624fad313aaf35e774c84bafe126419b0 Upvote Engine recovered https://status.thelukez.com/en Thu, 12 Feb 2026 10:30:49 +0000 https://status.thelukez.com/en#952c24f2a85ab407419fd1575f217ed624fad313aaf35e774c84bafe126419b0 Upvote Engine went down https://status.thelukez.com/en Thu, 05 Feb 2026 18:06:54 +0000 https://status.thelukez.com/en#3161c72484e4c4284b4355e9f2e6c9e5950f159f4115e9564b523bc3429edc4f LinguaDeep recovered https://status.thelukez.com/en Thu, 05 Feb 2026 18:04:34 +0000 https://status.thelukez.com/en#3161c72484e4c4284b4355e9f2e6c9e5950f159f4115e9564b523bc3429edc4f LinguaDeep went down https://status.thelukez.com/en Thu, 05 Feb 2026 18:04:24 +0000 https://status.thelukez.com/en#71d36498a3ccc5a40c6df569ef29a138fa7d2a487d41d5dd5372dbd9393ef7f3 LinguaDeep recovered https://status.thelukez.com/en Thu, 05 Feb 2026 11:01:28 +0000 https://status.thelukez.com/en#71d36498a3ccc5a40c6df569ef29a138fa7d2a487d41d5dd5372dbd9393ef7f3 LinguaDeep went down https://status.thelukez.com/en Sun, 01 Feb 2026 16:20:58 +0000 https://status.thelukez.com/en#89357546051dbda975888323a04692707ab8fb419544beff98367a7e6123f28b SupportMail Client recovered https://status.thelukez.com/en Sun, 01 Feb 2026 16:18:19 +0000 https://status.thelukez.com/en#89357546051dbda975888323a04692707ab8fb419544beff98367a7e6123f28b SupportMail Client went down https://status.thelukez.com/en/incident/811355 Mon, 26 Jan 2026 07:38:00 -0000 https://status.thelukez.com/en/incident/811355#ab5ef820b844234578005729f962799a5978f821111a5f8797b30e9015dd7847 The bot is responding again. Reason for this incident was a misconfiguration (a forgotton slash command name here and there) https://status.thelukez.com/en/incident/811355 Sun, 25 Jan 2026 05:01:00 -0000 https://status.thelukez.com/en/incident/811355#bb53acc9c04b1b6f6c8555f0b2de8c5c2b8e99771257f4696f8b0af0e4cbc197 This might have started earlier, I just noticed it. I will address this tomorrow. Votes are still processed, just the commands are not working. https://status.thelukez.com/en/incident/811336 Sun, 25 Jan 2026 03:54:00 -0000 https://status.thelukez.com/en/incident/811336#8d0291a3e15368ca33ff2d3ddcaf969c2837fc8b32e99becf88c9e8ba0e272d3 It seems the issue has resolved itself. https://status.thelukez.com/en/incident/811336 Sun, 25 Jan 2026 03:30:00 -0000 https://status.thelukez.com/en/incident/811336#ebfa76ef12959a149c0f79d607546cbdb791115e6048a69420eb63be5dd4c90d I'm investigating this - it seems that the bot is reacting twice to everything which is caused by it running twice. https://status.thelukez.com/en/incident/810193 Fri, 23 Jan 2026 10:29:15 -0000 https://status.thelukez.com/en/incident/810193#59566c9ef9428bbf84af5790046d9cb7538a3490535d58ee71c4cb5702c5a61b Maintenance completed https://status.thelukez.com/en Fri, 23 Jan 2026 09:54:03 +0000 https://status.thelukez.com/en#9fa6a2652d1d9cb1538df17ce71abf78218984cd978346acb34a714c05dec0f9 SupportMail Client recovered https://status.thelukez.com/en Fri, 23 Jan 2026 09:33:16 +0000 https://status.thelukez.com/en#9fa6a2652d1d9cb1538df17ce71abf78218984cd978346acb34a714c05dec0f9 SupportMail Client went down https://status.thelukez.com/en/incident/810193 Fri, 23 Jan 2026 09:30:00 -0000 https://status.thelukez.com/en/incident/810193#98103e3e801f71625859d7005034bcb38a5563332c332126b7f2d348367be12b Applying updates https://status.thelukez.com/en/incident/810193 Fri, 23 Jan 2026 09:30:00 -0000 https://status.thelukez.com/en/incident/810193#98103e3e801f71625859d7005034bcb38a5563332c332126b7f2d348367be12b Applying updates https://status.thelukez.com/en/incident/810193 Fri, 23 Jan 2026 09:30:00 -0000 https://status.thelukez.com/en/incident/810193#98103e3e801f71625859d7005034bcb38a5563332c332126b7f2d348367be12b Applying updates https://status.thelukez.com/en Fri, 16 Jan 2026 08:01:33 +0000 https://status.thelukez.com/en#41cdba3917bfd4d3b25cc98f96e3755c05586a1e5e6d3157d3b984fb6e6dddec Ticketon Client recovered https://status.thelukez.com/en Fri, 16 Jan 2026 08:01:33 +0000 https://status.thelukez.com/en#41cdba3917bfd4d3b25cc98f96e3755c05586a1e5e6d3157d3b984fb6e6dddec Ticketon Client recovered https://status.thelukez.com/en Fri, 16 Jan 2026 07:58:40 +0000 https://status.thelukez.com/en#41cdba3917bfd4d3b25cc98f96e3755c05586a1e5e6d3157d3b984fb6e6dddec Ticketon Client went down https://status.thelukez.com/en Fri, 16 Jan 2026 07:58:40 +0000 https://status.thelukez.com/en#41cdba3917bfd4d3b25cc98f96e3755c05586a1e5e6d3157d3b984fb6e6dddec Ticketon Client went down https://status.thelukez.com/en Fri, 16 Jan 2026 07:58:15 +0000 https://status.thelukez.com/en#e8cca56f42c6bdcebe6ae0cafd9fae1bb5e05d5965f4d6f9cb50e7af775878f1 Ticketon Client recovered https://status.thelukez.com/en Fri, 16 Jan 2026 07:58:15 +0000 https://status.thelukez.com/en#e8cca56f42c6bdcebe6ae0cafd9fae1bb5e05d5965f4d6f9cb50e7af775878f1 Ticketon Client recovered https://status.thelukez.com/en Fri, 16 Jan 2026 07:55:38 +0000 https://status.thelukez.com/en#e8cca56f42c6bdcebe6ae0cafd9fae1bb5e05d5965f4d6f9cb50e7af775878f1 Ticketon Client went down https://status.thelukez.com/en Fri, 16 Jan 2026 07:55:38 +0000 https://status.thelukez.com/en#e8cca56f42c6bdcebe6ae0cafd9fae1bb5e05d5965f4d6f9cb50e7af775878f1 Ticketon Client went down https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 19:41:00 -0000 https://status.thelukez.com/en/incident/804970#301b4c738b7963704e4723ab1dcae5213be11cac80e7cedf93b447723912690f ## Everything is back online again. - the backup service has been implemented - [`pm2`](https://pm2.keymetrics.io/) is now being used instead of docker https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 19:41:00 -0000 https://status.thelukez.com/en/incident/804970#301b4c738b7963704e4723ab1dcae5213be11cac80e7cedf93b447723912690f ## Everything is back online again. - the backup service has been implemented - [`pm2`](https://pm2.keymetrics.io/) is now being used instead of docker https://status.thelukez.com/en Thu, 15 Jan 2026 16:00:13 +0000 https://status.thelukez.com/en#9cfcd24c0232ddc1849942d94dba396c9e195eb85889626cbbf66fcb4556d7e9 Ticketon Website recovered https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 15:56:00 -0000 https://status.thelukez.com/en/incident/804970#87f6def1c05ac4b82dc7f4186ef86385336735980b5ba295155b2316f9a2fbf9 Dashboard is recovering as well. Everything seems to stabilize again. Thanks you for your patience. https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 15:56:00 -0000 https://status.thelukez.com/en/incident/804970#87f6def1c05ac4b82dc7f4186ef86385336735980b5ba295155b2316f9a2fbf9 Dashboard is recovering as well. Everything seems to stabilize again. Thanks you for your patience. https://status.thelukez.com/en Thu, 15 Jan 2026 15:55:21 +0000 https://status.thelukez.com/en#fd90194ec2fe7b41e5cba7ee9081714101864cd8bda8a955c6566add2d7b3cf2 Ticketon Client recovered https://status.thelukez.com/en Thu, 15 Jan 2026 15:55:21 +0000 https://status.thelukez.com/en#fd90194ec2fe7b41e5cba7ee9081714101864cd8bda8a955c6566add2d7b3cf2 Ticketon Client recovered https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 15:15:00 -0000 https://status.thelukez.com/en/incident/804970#b07f3fa8ea68fad05b769d6b7cc19f8fe77920851b82296eb7f9717ff40dcba8 Bot is recovering again, website will be next. https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 15:15:00 -0000 https://status.thelukez.com/en/incident/804970#b07f3fa8ea68fad05b769d6b7cc19f8fe77920851b82296eb7f9717ff40dcba8 Bot is recovering again, website will be next. https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 13:35:00 -0000 https://status.thelukez.com/en/incident/804970#b727805926602c61ddfe5c8ad85b521d2a5b6fca8175df97f4cea36293386039 # 🚨 Important Update: Service Restart & Data Reset **Current Status:** Bot and website are staying offline. ### What Happened I used to run all parts of the bot and website in docker containers - think of it like containers, ready to be shipped anywhere you want it and being able to run it anywhere you want without the need for special environments. This made everything very easy, but also somewhat complicated on the other hand. I recently secured the MongoDB by binding it to localhost only (no external access) on the server. Today it became unresponsive. I noticed that as I was in school and was preparing for two tests... During urgent recovery attempts to get it working again, the database catalog corrupted, leading to total data loss, including all configurations. ### Impact - All forms, categories, messages, and server setups need reconfiguration - All premium subscriptions are not in my database anymore, which is why I need to come up with a solution to sync it again with Paddle. ### Major Upgrades Underway - Switching to **native MongoDB install** (bye Docker hassles) - Automated backups - Production-grade hardening (infrastructural changes) Apologies for the downtime - your server deserves bulletproof and reliable service which I'm trying to provide. Please also keep in mind that Ticketon is still in an active beta phase, which means features are under heavy development and issues may occur - this is one of the worst things that could've possibly happened. I'm so sorry for the disruption - lesson learned the hard way. Your patience means a lot as I improve my infrastructure. **ETA:** some hours ~ 1 day, until improvements are finished Thanks, Luke 🫡 https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 13:35:00 -0000 https://status.thelukez.com/en/incident/804970#b727805926602c61ddfe5c8ad85b521d2a5b6fca8175df97f4cea36293386039 # 🚨 Important Update: Service Restart & Data Reset **Current Status:** Bot and website are staying offline. ### What Happened I used to run all parts of the bot and website in docker containers - think of it like containers, ready to be shipped anywhere you want it and being able to run it anywhere you want without the need for special environments. This made everything very easy, but also somewhat complicated on the other hand. I recently secured the MongoDB by binding it to localhost only (no external access) on the server. Today it became unresponsive. I noticed that as I was in school and was preparing for two tests... During urgent recovery attempts to get it working again, the database catalog corrupted, leading to total data loss, including all configurations. ### Impact - All forms, categories, messages, and server setups need reconfiguration - All premium subscriptions are not in my database anymore, which is why I need to come up with a solution to sync it again with Paddle. ### Major Upgrades Underway - Switching to **native MongoDB install** (bye Docker hassles) - Automated backups - Production-grade hardening (infrastructural changes) Apologies for the downtime - your server deserves bulletproof and reliable service which I'm trying to provide. Please also keep in mind that Ticketon is still in an active beta phase, which means features are under heavy development and issues may occur - this is one of the worst things that could've possibly happened. I'm so sorry for the disruption - lesson learned the hard way. Your patience means a lot as I improve my infrastructure. **ETA:** some hours ~ 1 day, until improvements are finished Thanks, Luke 🫡 https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 12:33:00 -0000 https://status.thelukez.com/en/incident/804970#6ed5c7742bed379f144bc4e7f66144fa868742677329417b89b366558d965be8 Database issues, I'm working on a fix. Docker issues all the way, it seems the DB has been nuked by docker. https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 12:33:00 -0000 https://status.thelukez.com/en/incident/804970#6ed5c7742bed379f144bc4e7f66144fa868742677329417b89b366558d965be8 Database issues, I'm working on a fix. Docker issues all the way, it seems the DB has been nuked by docker. https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 09:56:00 -0000 https://status.thelukez.com/en/incident/804970#c52dd730b93bdf216105086300a6beed47e1b809610b95d41b8cdf08e45db1c4 its down again https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 09:56:00 -0000 https://status.thelukez.com/en/incident/804970#c52dd730b93bdf216105086300a6beed47e1b809610b95d41b8cdf08e45db1c4 its down again https://status.thelukez.com/en Thu, 15 Jan 2026 09:51:33 +0000 https://status.thelukez.com/en#9cfcd24c0232ddc1849942d94dba396c9e195eb85889626cbbf66fcb4556d7e9 Ticketon Website went down https://status.thelukez.com/en Thu, 15 Jan 2026 09:49:51 +0000 https://status.thelukez.com/en#fd90194ec2fe7b41e5cba7ee9081714101864cd8bda8a955c6566add2d7b3cf2 Ticketon Client went down https://status.thelukez.com/en Thu, 15 Jan 2026 09:49:51 +0000 https://status.thelukez.com/en#fd90194ec2fe7b41e5cba7ee9081714101864cd8bda8a955c6566add2d7b3cf2 Ticketon Client went down https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 09:44:00 -0000 https://status.thelukez.com/en/incident/804970#2d7ee4a6563b21998f3d68f7afdc16cd066c6f2fa228979b94fb4ad8d6fee20a Site is recovering. Monitoring. https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 09:44:00 -0000 https://status.thelukez.com/en/incident/804970#2d7ee4a6563b21998f3d68f7afdc16cd066c6f2fa228979b94fb4ad8d6fee20a Site is recovering. Monitoring. https://status.thelukez.com/en Thu, 15 Jan 2026 09:43:30 +0000 https://status.thelukez.com/en#b6652dc74306759dede2a83879335f01416ae7339449e7fbe44e842144a3d890 Ticketon Client recovered https://status.thelukez.com/en Thu, 15 Jan 2026 09:43:30 +0000 https://status.thelukez.com/en#b6652dc74306759dede2a83879335f01416ae7339449e7fbe44e842144a3d890 Ticketon Client recovered https://status.thelukez.com/en Thu, 15 Jan 2026 09:42:12 +0000 https://status.thelukez.com/en#04e153df16875df045821c761ed71c63fe6280d167bd90d8673e8092bae72a71 Ticketon Website recovered https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 09:26:00 -0000 https://status.thelukez.com/en/incident/804970#96b8f0ca07038b198be079f39416ff76fec29a77e725a5e296b387fa82f61798 Investigating https://status.thelukez.com/en/incident/804970 Thu, 15 Jan 2026 09:26:00 -0000 https://status.thelukez.com/en/incident/804970#96b8f0ca07038b198be079f39416ff76fec29a77e725a5e296b387fa82f61798 Investigating https://status.thelukez.com/en Thu, 15 Jan 2026 09:24:33 +0000 https://status.thelukez.com/en#04e153df16875df045821c761ed71c63fe6280d167bd90d8673e8092bae72a71 Ticketon Website went down https://status.thelukez.com/en Thu, 15 Jan 2026 09:22:42 +0000 https://status.thelukez.com/en#b6652dc74306759dede2a83879335f01416ae7339449e7fbe44e842144a3d890 Ticketon Client went down https://status.thelukez.com/en Thu, 15 Jan 2026 09:22:42 +0000 https://status.thelukez.com/en#b6652dc74306759dede2a83879335f01416ae7339449e7fbe44e842144a3d890 Ticketon Client went down https://status.thelukez.com/en Sat, 27 Dec 2025 16:37:17 +0000 https://status.thelukez.com/en#298079f0f6ed6861cba05e8082fb4aaa0aa9bcf2f1ce1c557e6e17fc54aae46f Ticketon Client recovered https://status.thelukez.com/en Sat, 27 Dec 2025 16:37:17 +0000 https://status.thelukez.com/en#298079f0f6ed6861cba05e8082fb4aaa0aa9bcf2f1ce1c557e6e17fc54aae46f Ticketon Client recovered https://status.thelukez.com/en/incident/794752 Sat, 27 Dec 2025 16:37:00 -0000 https://status.thelukez.com/en/incident/794752#b33237aaa1d2996477511b6f8c1c6a6cd6411135d76f128d9e338385b32c7bc9 Maintenance completed https://status.thelukez.com/en Sat, 27 Dec 2025 15:46:30 +0000 https://status.thelukez.com/en#298079f0f6ed6861cba05e8082fb4aaa0aa9bcf2f1ce1c557e6e17fc54aae46f Ticketon Client went down https://status.thelukez.com/en Sat, 27 Dec 2025 15:46:30 +0000 https://status.thelukez.com/en#298079f0f6ed6861cba05e8082fb4aaa0aa9bcf2f1ce1c557e6e17fc54aae46f Ticketon Client went down https://status.thelukez.com/en/incident/794752 Sat, 27 Dec 2025 15:15:00 -0000 https://status.thelukez.com/en/incident/794752#0c68eded0a18c827d6d9aa1609c6815c7b4d5cc31f0c473d728c045dec7050e0 Recent changes lead to the bot crashing, I will look into this asap. https://status.thelukez.com/en/incident/794752 Sat, 27 Dec 2025 15:15:00 -0000 https://status.thelukez.com/en/incident/794752#0c68eded0a18c827d6d9aa1609c6815c7b4d5cc31f0c473d728c045dec7050e0 Recent changes lead to the bot crashing, I will look into this asap. https://status.thelukez.com/en/incident/779844 Thu, 04 Dec 2025 21:45:00 -0000 https://status.thelukez.com/en/incident/779844#047a5b7e7fc6bac8342262dc8a0d052f1ffaf4fe46419c05fff5cb06dde6498c Maintenance completed https://status.thelukez.com/en/incident/779844 Thu, 04 Dec 2025 21:45:00 -0000 https://status.thelukez.com/en/incident/779844#047a5b7e7fc6bac8342262dc8a0d052f1ffaf4fe46419c05fff5cb06dde6498c Maintenance completed https://status.thelukez.com/en Thu, 04 Dec 2025 21:37:14 +0000 https://status.thelukez.com/en#ab37bc827f34c18193730eac3ccbd80a70fe95e5f78d63dba0d993a4cf50192b Ticketon Client recovered https://status.thelukez.com/en Thu, 04 Dec 2025 21:37:14 +0000 https://status.thelukez.com/en#ab37bc827f34c18193730eac3ccbd80a70fe95e5f78d63dba0d993a4cf50192b Ticketon Client recovered https://status.thelukez.com/en Thu, 04 Dec 2025 21:25:20 +0000 https://status.thelukez.com/en#ab37bc827f34c18193730eac3ccbd80a70fe95e5f78d63dba0d993a4cf50192b Ticketon Client went down https://status.thelukez.com/en Thu, 04 Dec 2025 21:25:20 +0000 https://status.thelukez.com/en#ab37bc827f34c18193730eac3ccbd80a70fe95e5f78d63dba0d993a4cf50192b Ticketon Client went down https://status.thelukez.com/en/incident/779844 Thu, 04 Dec 2025 21:20:00 -0000 https://status.thelukez.com/en/incident/779844#72177200e8713b9ddde6c341870a0967c0e3d3c594135450aea77c1da6843ef0 We're upgrading the bot's infrastructure by migrating to Bun runtime and refactoring the codebase for improved performance and maintainability. The bot will be temporarily offline during this update. Expected downtime: 10-30 minutes. https://status.thelukez.com/en/incident/779844 Thu, 04 Dec 2025 21:20:00 -0000 https://status.thelukez.com/en/incident/779844#72177200e8713b9ddde6c341870a0967c0e3d3c594135450aea77c1da6843ef0 We're upgrading the bot's infrastructure by migrating to Bun runtime and refactoring the codebase for improved performance and maintainability. The bot will be temporarily offline during this update. Expected downtime: 10-30 minutes. https://status.thelukez.com/en/incident/779844 Thu, 04 Dec 2025 21:20:00 -0000 https://status.thelukez.com/en/incident/779844#72177200e8713b9ddde6c341870a0967c0e3d3c594135450aea77c1da6843ef0 We're upgrading the bot's infrastructure by migrating to Bun runtime and refactoring the codebase for improved performance and maintainability. The bot will be temporarily offline during this update. Expected downtime: 10-30 minutes. https://status.thelukez.com/en/incident/779844 Thu, 04 Dec 2025 21:20:00 -0000 https://status.thelukez.com/en/incident/779844#72177200e8713b9ddde6c341870a0967c0e3d3c594135450aea77c1da6843ef0 We're upgrading the bot's infrastructure by migrating to Bun runtime and refactoring the codebase for improved performance and maintainability. The bot will be temporarily offline during this update. Expected downtime: 10-30 minutes. https://status.thelukez.com/en/incident/737494 Sat, 04 Oct 2025 12:10:00 -0000 https://status.thelukez.com/en/incident/737494#ce87796dd4dc061857510f4d4765bce5e865bdaa521b4b17d8e970d460b9e027 We’re back! The Bot should be up and running. Thanks for bearing with us. https://status.thelukez.com/en/incident/737494 Sat, 04 Oct 2025 11:30:00 -0000 https://status.thelukez.com/en/incident/737494#350052642fda5a25cdd9d0724e57dbd217a561b5c456c84658d7b9d0106a7c0f We’re having some trouble with the server. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.thelukez.com/en/incident/715947 Sun, 31 Aug 2025 17:16:00 -0000 https://status.thelukez.com/en/incident/715947#957aa216ead2f6dc9973e61b19b6c4f1db4f219414198c218466fadb1867362a Server back up again, bot is restarting. The issue was that the server expired - even though I had set it to "automatic renewal". This shouldn't happen again. I'm sorry for the inconvenience. https://status.thelukez.com/en/incident/715947 Sun, 31 Aug 2025 17:13:00 -0000 https://status.thelukez.com/en/incident/715947#b10c3c360ffdf4e7ea9fc94385a5bee2d28bc0cae03141a8b0568a4943576817 Issue identified, fixing it. https://status.thelukez.com/en/incident/715947 Sun, 31 Aug 2025 17:01:00 -0000 https://status.thelukez.com/en/incident/715947#23302f835570237f72dab312cdeaae182ad7568ce341d20893ecf0541d354f81 Investigating https://status.thelukez.com/en/incident/715495 Sat, 30 Aug 2025 20:43:00 -0000 https://status.thelukez.com/en/incident/715495#c2376d2dbdf170a473eced6964930328dc08558696363f7d06d6b411fe4f778d Maintenance completed https://status.thelukez.com/en/incident/715495 Sat, 30 Aug 2025 20:35:00 -0000 https://status.thelukez.com/en/incident/715495#e7b40e9aa3e779d7620565476fd2f6fae110447f21b436f040db5981b0fcad58 Updates are getting applied. https://status.thelukez.com/en/incident/713021 Wed, 27 Aug 2025 13:00:00 -0000 https://status.thelukez.com/en/incident/713021#33d80abaa1b43f71c788c4b30bf908144483214789862f1996803f78481083fe It seems like everything is back up again. I've done some DNS stuff and now it magically works again. https://status.thelukez.com/en/incident/713021 Wed, 27 Aug 2025 13:00:00 -0000 https://status.thelukez.com/en/incident/713021#33d80abaa1b43f71c788c4b30bf908144483214789862f1996803f78481083fe It seems like everything is back up again. I've done some DNS stuff and now it magically works again. https://status.thelukez.com/en/incident/713021 Wed, 27 Aug 2025 07:02:00 -0000 https://status.thelukez.com/en/incident/713021#3f049aefd6f02a10bf1ce343638710461c9b633f2cda870f255ea61a9c016a95 The hosting provider, Venocix, has responded and they have forwarded the issue to someone in charge of the server (I assume). I'm sorry for the issues but there is nothing I can do. https://status.thelukez.com/en/incident/713021 Wed, 27 Aug 2025 07:02:00 -0000 https://status.thelukez.com/en/incident/713021#3f049aefd6f02a10bf1ce343638710461c9b633f2cda870f255ea61a9c016a95 The hosting provider, Venocix, has responded and they have forwarded the issue to someone in charge of the server (I assume). I'm sorry for the issues but there is nothing I can do. https://status.thelukez.com/en/incident/713021 Wed, 27 Aug 2025 00:12:00 -0000 https://status.thelukez.com/en/incident/713021#238494b9f6340bc54fd89b5f684d03b9b846197a8bc08e8d2d34555d5f9e5697 Someone is trying to brute force their way into the server while it's having network issues. Could be a DDoS attack on the server... I don't know if those two things are related, but there is nothing I can do at the moment but watch. I will go to bed now and hopefully, it's resolved tomorrow. https://status.thelukez.com/en/incident/713021 Wed, 27 Aug 2025 00:12:00 -0000 https://status.thelukez.com/en/incident/713021#238494b9f6340bc54fd89b5f684d03b9b846197a8bc08e8d2d34555d5f9e5697 Someone is trying to brute force their way into the server while it's having network issues. Could be a DDoS attack on the server... I don't know if those two things are related, but there is nothing I can do at the moment but watch. I will go to bed now and hopefully, it's resolved tomorrow. https://status.thelukez.com/en/incident/713021 Tue, 26 Aug 2025 22:43:00 -0000 https://status.thelukez.com/en/incident/713021#b21f24336c4243343e5ed76a93a2455c6fc693792f100605945511ff363811f3 Restarting didn't help. The bot is back up again but the client's API is still not accessible. Therefore the homepage loads for a very long time and the login will not work. I can't really do anything because this seems to be a network issue, which I'm not in charge of. https://status.thelukez.com/en/incident/713021 Tue, 26 Aug 2025 22:43:00 -0000 https://status.thelukez.com/en/incident/713021#b21f24336c4243343e5ed76a93a2455c6fc693792f100605945511ff363811f3 Restarting didn't help. The bot is back up again but the client's API is still not accessible. Therefore the homepage loads for a very long time and the login will not work. I can't really do anything because this seems to be a network issue, which I'm not in charge of. https://status.thelukez.com/en/incident/713021 Tue, 26 Aug 2025 22:20:00 -0000 https://status.thelukez.com/en/incident/713021#94089d55a2b08e2c79dc653750bd8afba86ecc7818da4dc585d8b9c4109c3c0e Restarting the server to hopefully resolve the issues https://status.thelukez.com/en/incident/713021 Tue, 26 Aug 2025 22:20:00 -0000 https://status.thelukez.com/en/incident/713021#94089d55a2b08e2c79dc653750bd8afba86ecc7818da4dc585d8b9c4109c3c0e Restarting the server to hopefully resolve the issues https://status.thelukez.com/en/incident/713021 Tue, 26 Aug 2025 20:55:00 -0000 https://status.thelukez.com/en/incident/713021#84337de7f36739758a599c66848e4561ac9119e417ba07412aef773413dd6b28 The bot is still responsive, but the API, including the login, is down. I'm looking into it. This also affects the homepage, specifically stats. https://status.thelukez.com/en/incident/713021 Tue, 26 Aug 2025 20:55:00 -0000 https://status.thelukez.com/en/incident/713021#84337de7f36739758a599c66848e4561ac9119e417ba07412aef773413dd6b28 The bot is still responsive, but the API, including the login, is down. I'm looking into it. This also affects the homepage, specifically stats. https://status.thelukez.com/en/incident/703858 Sun, 10 Aug 2025 20:29:00 -0000 https://status.thelukez.com/en/incident/703858#3147e29bf9c8aa6b5876b2db8625c175dcb8c204ed9efdce5e592929116a5a34 Maintenance completed https://status.thelukez.com/en/incident/703858 Sun, 10 Aug 2025 20:05:00 -0000 https://status.thelukez.com/en/incident/703858#8d3b8f0093efc79d134c66c1d5babb992daffc80f8ce20cdcf0b834a9a47168f There were a lot of minor and major bugs, which are now fixed. To apply this maintenance will be performed. https://status.thelukez.com/en/incident/703858 Sun, 10 Aug 2025 20:05:00 -0000 https://status.thelukez.com/en/incident/703858#8d3b8f0093efc79d134c66c1d5babb992daffc80f8ce20cdcf0b834a9a47168f There were a lot of minor and major bugs, which are now fixed. To apply this maintenance will be performed. https://status.thelukez.com/en/incident/615063 Sun, 06 Jul 2025 18:44:00 -0000 https://status.thelukez.com/en/incident/615063#fa431d0fa94cdd4e1398d8c3d84e0859b0a76351e0a31e5f3fe5382fcc9006a0 Fixes applied https://status.thelukez.com/en/incident/615063 Sun, 06 Jul 2025 18:38:00 -0000 https://status.thelukez.com/en/incident/615063#7e58e698bc86d522b426ab40e156637ce421a78451af7e0bd44a9ed60292cace Cause identified, applying fixes shortly https://status.thelukez.com/en/incident/615063 Sun, 06 Jul 2025 18:31:00 -0000 https://status.thelukez.com/en/incident/615063#524be1ad7486fa4cd0fc72ea82069fbbaaddb280250b4daa854583bb3c6e67f1 I'm aware of this issue, I'm on it. https://status.thelukez.com/en/incident/615004 Sun, 06 Jul 2025 14:35:00 -0000 https://status.thelukez.com/en/incident/615004#d190ff3961df4900870a0fe4e78368aa8cc884b266a23647056778a24a09fbb4 Maintenance completed https://status.thelukez.com/en/incident/614972 Sun, 06 Jul 2025 14:25:00 -0000 https://status.thelukez.com/en/incident/614972#34c0c51255aa222f937d2138db2f2f6c24a940f5214ea9fab85b0ab239f45c6d Maintenance completed https://status.thelukez.com/en/incident/615004 Sun, 06 Jul 2025 14:00:00 -0000 https://status.thelukez.com/en/incident/615004#1bc4d299a8f9f342a120ece9f2c83686012e5cbb9fd97faa1a6bd402596db06b I'm updating the homepage to fit the new bot version https://status.thelukez.com/en/incident/614972 Sun, 06 Jul 2025 12:45:00 -0000 https://status.thelukez.com/en/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.thelukez.com/en/incident/614972 Sun, 06 Jul 2025 12:45:00 -0000 https://status.thelukez.com/en/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.thelukez.com/en/incident/614972 Sun, 06 Jul 2025 12:45:00 -0000 https://status.thelukez.com/en/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.thelukez.com/en/incident/614972 Sun, 06 Jul 2025 12:45:00 -0000 https://status.thelukez.com/en/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.thelukez.com/en/incident/610359 Fri, 27 Jun 2025 21:00:00 -0000 https://status.thelukez.com/en/incident/610359#41022aca6010e9e472c835b32c68345a6b5de26c740ee4c0208bd3086c126ab4 Maintenance completed https://status.thelukez.com/en/incident/610359 Fri, 27 Jun 2025 21:00:00 -0000 https://status.thelukez.com/en/incident/610359#41022aca6010e9e472c835b32c68345a6b5de26c740ee4c0208bd3086c126ab4 Maintenance completed https://status.thelukez.com/en/incident/610359 Fri, 27 Jun 2025 20:46:00 -0000 https://status.thelukez.com/en/incident/610359#b76f12924d49a6b7e7ff480cc0f4335d3052d495e58e708d20ade22406faa2b2 The homepage is migrated from a self-host to Cloudflare. https://status.thelukez.com/en/incident/610359 Fri, 27 Jun 2025 20:46:00 -0000 https://status.thelukez.com/en/incident/610359#b76f12924d49a6b7e7ff480cc0f4335d3052d495e58e708d20ade22406faa2b2 The homepage is migrated from a self-host to Cloudflare. https://status.thelukez.com/en/incident/609671 Thu, 26 Jun 2025 17:11:00 -0000 https://status.thelukez.com/en/incident/609671#f85099760f0bf8e36f274e722b16512a3a10359439753a3074020a6dcda13043 Login is working again. https://status.thelukez.com/en/incident/609671 Thu, 26 Jun 2025 17:11:00 -0000 https://status.thelukez.com/en/incident/609671#f85099760f0bf8e36f274e722b16512a3a10359439753a3074020a6dcda13043 Login is working again. https://status.thelukez.com/en/incident/609671 Thu, 26 Jun 2025 15:12:00 -0000 https://status.thelukez.com/en/incident/609671#c7b8c4414c044d464934f8b7a25e73b3b3e89ea96f0f23d0a28665bc08ebb5f6 I know the root cause of this issue and I will get on this as soon as I can. https://status.thelukez.com/en/incident/609671 Thu, 26 Jun 2025 15:12:00 -0000 https://status.thelukez.com/en/incident/609671#c7b8c4414c044d464934f8b7a25e73b3b3e89ea96f0f23d0a28665bc08ebb5f6 I know the root cause of this issue and I will get on this as soon as I can. https://status.thelukez.com/en/incident/606634 Sat, 21 Jun 2025 01:54:25 -0000 https://status.thelukez.com/en/incident/606634#8ec47e66273b2e24be155262844f21b17c34372192e377c64c6f0deab79404b5 Maintenance completed https://status.thelukez.com/en/incident/606634 Sat, 21 Jun 2025 01:41:00 -0000 https://status.thelukez.com/en/incident/606634#6d5f4ced28e28e3ee695b85e1513b339868c5842dd6d6811f43781a9c5cd53f7 I'm applying some fixes. https://status.thelukez.com/en/incident/606634 Sat, 21 Jun 2025 01:41:00 -0000 https://status.thelukez.com/en/incident/606634#6d5f4ced28e28e3ee695b85e1513b339868c5842dd6d6811f43781a9c5cd53f7 I'm applying some fixes. https://status.thelukez.com/en/incident/605398 Wed, 18 Jun 2025 23:18:39 -0000 https://status.thelukez.com/en/incident/605398#87e3aae6a9b6c15c6671886372eeb6c738e626a4408511b70b768fa20bd1d264 Maintenance completed https://status.thelukez.com/en/incident/605398 Wed, 18 Jun 2025 22:40:00 -0000 https://status.thelukez.com/en/incident/605398#ae5f2f52ee7e2a76398dc35244bfa481968a6460dc36f32865e66ebc42d27392 I hope that those fixes will address several issues with the /ticket-create command and anon-tickets. https://status.thelukez.com/en/incident/605398 Wed, 18 Jun 2025 22:40:00 -0000 https://status.thelukez.com/en/incident/605398#ae5f2f52ee7e2a76398dc35244bfa481968a6460dc36f32865e66ebc42d27392 I hope that those fixes will address several issues with the /ticket-create command and anon-tickets. https://status.thelukez.com/en/incident/605398 Wed, 18 Jun 2025 22:40:00 -0000 https://status.thelukez.com/en/incident/605398#ae5f2f52ee7e2a76398dc35244bfa481968a6460dc36f32865e66ebc42d27392 I hope that those fixes will address several issues with the /ticket-create command and anon-tickets. https://status.thelukez.com/en/incident/603540 Mon, 16 Jun 2025 00:02:00 -0000 https://status.thelukez.com/en/incident/603540#3d0a7235fcffb2601110782c141ca6dc83b51afa72db0f4211ba0fda21ebb99b Maintenance completed https://status.thelukez.com/en/incident/603540 Sun, 15 Jun 2025 21:56:00 -0000 https://status.thelukez.com/en/incident/603540#4b7d73c57ce36ceedd418055c17d35f84d6d1b479de5ae65159830bf0b4c9e33 The homepage gets moved to a new server. https://status.thelukez.com/en/incident/603540 Sun, 15 Jun 2025 21:56:00 -0000 https://status.thelukez.com/en/incident/603540#4b7d73c57ce36ceedd418055c17d35f84d6d1b479de5ae65159830bf0b4c9e33 The homepage gets moved to a new server. https://status.thelukez.com/en/incident/603540 Sun, 15 Jun 2025 21:56:00 -0000 https://status.thelukez.com/en/incident/603540#4b7d73c57ce36ceedd418055c17d35f84d6d1b479de5ae65159830bf0b4c9e33 The homepage gets moved to a new server. https://status.thelukez.com/en/incident/603523 Sun, 15 Jun 2025 21:50:00 -0000 https://status.thelukez.com/en/incident/603523#7af7c2aa63acf3782602c5a7a78431bf68906220bcf435071b2c11e4749e0d6d Maintenance completed https://status.thelukez.com/en/incident/603523 Sun, 15 Jun 2025 21:30:00 -0000 https://status.thelukez.com/en/incident/603523#15cbbf59b1055d423d2c4a40219ad0ca738927fe64f01cedcad182455b40464c This maintenance focuses on enhancing type safety throughout the codebase and refactoring configuration management. The update includes dependency updates, code consistency improvements, and cleanup of unused components to improve overall system reliability and maintainability. https://status.thelukez.com/en/incident/603523 Sun, 15 Jun 2025 21:30:00 -0000 https://status.thelukez.com/en/incident/603523#15cbbf59b1055d423d2c4a40219ad0ca738927fe64f01cedcad182455b40464c This maintenance focuses on enhancing type safety throughout the codebase and refactoring configuration management. The update includes dependency updates, code consistency improvements, and cleanup of unused components to improve overall system reliability and maintainability. https://status.thelukez.com/en/incident/600153 Tue, 10 Jun 2025 13:50:51 -0000 https://status.thelukez.com/en/incident/600153#ace85f57637c07c3e84acc49308c5b05febd4a457628ccd7cc3180ee3eb77e09 Maintenance completed https://status.thelukez.com/en/incident/600153 Tue, 10 Jun 2025 13:50:51 -0000 https://status.thelukez.com/en/incident/600153#ace85f57637c07c3e84acc49308c5b05febd4a457628ccd7cc3180ee3eb77e09 Maintenance completed https://status.thelukez.com/en/incident/600153 Tue, 10 Jun 2025 13:45:51 -0000 https://status.thelukez.com/en/incident/600153#87a2e78fe8e7f41718aec4517fa555986ffa1f5c5aa2444c51513f928eba899f Quickly restarting the bot & homepage to apply a fix and to add a heartbeat endpoint to the api and homepage. https://status.thelukez.com/en/incident/600153 Tue, 10 Jun 2025 13:45:51 -0000 https://status.thelukez.com/en/incident/600153#87a2e78fe8e7f41718aec4517fa555986ffa1f5c5aa2444c51513f928eba899f Quickly restarting the bot & homepage to apply a fix and to add a heartbeat endpoint to the api and homepage. https://status.thelukez.com/en/incident/598720 Sat, 07 Jun 2025 17:58:00 -0000 https://status.thelukez.com/en/incident/598720#8937f9759ee8bd3ebf2911857f5588b917344d34be101c489c37d115b5b0cbd5 Bot is up again https://status.thelukez.com/en/incident/598720 Sat, 07 Jun 2025 16:58:00 -0000 https://status.thelukez.com/en/incident/598720#e73d3fe8c49ec1ec45f8749da7cf2583113824349876ac2537650d33d30927be The server suddenly restarted itself https://status.thelukez.com/en/incident/559798 Sat, 10 May 2025 19:00:13 -0000 https://status.thelukez.com/en/incident/559798#a5f13448cc528e7f3374df199a9d22c77f61c6744cc78810cb2d1b01e91ac853 Maintenance completed https://status.thelukez.com/en/incident/559798 Sat, 10 May 2025 18:55:13 -0000 https://status.thelukez.com/en/incident/559798#e160e1f453552261c7c3fbedac9c9ba76f18cc6a505c778703aa8249dadaf4b1 There is an issue with the translations and with the guided ticket setup. A restart will be performed to push updates. https://status.thelukez.com/en/incident/558228 Wed, 07 May 2025 18:23:00 -0000 https://status.thelukez.com/en/incident/558228#c85720d82a526247c45e5a54df7f26acb055d8c476f1f1ea3a5e5fc3d359995d ### Issues resolved. https://status.thelukez.com/en/incident/558228 Wed, 07 May 2025 17:55:00 -0000 https://status.thelukez.com/en/incident/558228#e987484173483ba94e1a3c44e3f2974260d5c3a248b98342396b94c39ac04efb Issue found. Applying fixed in the next 30 minutes. Please don't try to set up tickets right now! https://status.thelukez.com/en/incident/558228 Wed, 07 May 2025 17:17:00 -0000 https://status.thelukez.com/en/incident/558228#19cca8d871fc89a73646f66470ce62e5ca0b90bd7d2921384bf6f2e99bc867ee Ticket forum creation may not work due to something with the tags. Sentry: https://supportmail.sentry.io/issues/40620206/events/36b6cc606e474f1b9e173f0e5a39a5a4/ https://status.thelukez.com/en/incident/556453 Sun, 04 May 2025 21:00:00 -0000 https://status.thelukez.com/en/incident/556453#716e06108fee7d5066c126fe38310279738186c961c05b39c609e34f3eec0644 Maintenance was performed. [Details](https://discord.com/channels/1064594649668395128/1113896662914572368/1368682564214194239)